Privacy Policy
At Signature Migration, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or engage our migration and education services.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About Us
Signature Migration
Registered Migration Agent: Kunal Sharma
MARN: 2619207
Phone: 03 9122 5207
Email: info@signaturemigration.com.au
Address: Level 3, 85 Spring Street, Melbourne VIC 3000
2. Information We Collect
We may collect personal information relevant to the services we provide, including:
Contact and identification details
Passport and visa information
Citizenship and immigration history
Employment and education records
Financial information where required
Family or relationship information
Health or character documents where applicable
Documents supporting your application
Communications with our office
Website usage information collected through cookies and analytics
3. How We Collect Information
We collect information when you:
Contact us through our website
Book a consultation
Engage our services
Email, call or message us
Provide documents or complete forms
Where appropriate, we may also collect information from government agencies, educational institutions, employers, skills assessing authorities and other authorised third parties.
4. How We Use Your Information
We use your personal information to:
Assess your visa or education options
Prepare and manage applications
Communicate with you and relevant authorities
Verify information you provide
Meet legal and professional obligations
Improve our services and website
5. Technology
We may use secure cloud systems, document management software and artificial intelligence (AI) tools to assist with administrative processes.
All migration advice and visa applications are reviewed and approved by a Registered Migration Agent before being provided to clients or lodged.
6. Disclosure of Information
We may disclose your information where necessary to government agencies, skills assessing authorities, employers, educational institutions, professional advisers, technology providers or other organisations authorised by you or required by law.
We do not sell or rent your personal information.
7. Security and Storage
We take reasonable steps to protect your personal information using secure systems, restricted access and appropriate security measures.
Client records are retained in accordance with legal and professional obligations and securely destroyed when no longer required.
8. Cookies
Our website may use cookies and analytics tools to improve website performance, security and user experience.
You can manage cookie settings through your web browser.
9. Access and Correction
You may request access to or correction of your personal information by contacting us. Proof of identity may be required before processing your request.
10. Privacy Complaints
If you have a privacy concern, please contact us at info@signaturemigration.com.au.
We aim to acknowledge complaints within five (5) business days and resolve them as soon as reasonably practicable.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.